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Considering Toyota Financial Services? - Frequently Asked Questions |
New customer FAQs
Funding your new car through Toyota Financial Services could be just the solution you are looking for. To help with some queries you may still have you can contact your Toyota Centre or alternatively, for your convenience, a few frequently asked questions are answered below. Further FAQs answering questions from existing customers can be found below.
Q: What is AccessToyota?
A: AccessToyota is a convenient, flexible PCP (personal contract purchase) plan. TFS sets a minimum guaranteed future value (GFV) for your car and this, along with your deposit, is deducted from the cash price. Because a proportion of the amount you're borrowing is deferred to the end of your agreement, your monthly payments are often more affordable than with other forms of borrowing.
Q: What deposit do I need?
A: In many cases your part exchange can be your full deposit. However we do have flexible plans that don't require a deposit such as Easy Start a derivative of Personal Contract Purchase.
Q: What APR can you offer me?
A: The rate depends upon your personal circumstances, the amount borrowed and the length of the agreement. We have a range of competitive finance plans available and we can easily provide you with a finance quote which will give you details of the APR you can expect.
Q: Over what periods can I borrow?
A: Most customers opt for an agreement between 24 and 48 months, however most plans are flexible enough to accommodate any monthly period between 12 and 60 months.
Q: What details do you need to set up an agreement?
A: Unlike many lenders we don't normally need to know any income or expenditure details. All we generally ask is your address, where you work, and what you do, your date of birth and bank details.
Q: How long does it take to set up?
A: Many of our customers enjoy an instant acceptance and our average decision time is one hour.
Q: What happens if my circumstances change?
A: We have a range of Payment Protector and Guaranteed Asset Protection plans available to protect you in the event of unforeseen changes in your personal circumstances or if your car is written off as a result of accident, fire or theft. Ask at your Toyota Centre for more details.
Existing Toyota Financial Services customers
As an existing customer you may have some questions relating to your agreement from time to time. To help with this you will find answers to a number of often asked questions below, alternatively contact our dedicated Customer Care Team. When you contract us please try to have your agreement number to hand, it allows us to manage your query more efficiently. You should find your agreement number on your finance agreement or on any letters you may have received from us.
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Phone
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0870 850 5533 (Monday to Friday 9.00am to 5.30pm)
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Post
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Toyota Financial Services
Great Burgh
Burgh Heath
Epsom
Surrey
KT18 5UZ
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Fax
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0870 850 5777
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Existing customer FAQs
Q: What happens if my bank details or home address changes?
A: Contact our Customer Care department by email, fax or phone and they will simply update your agreement with the new details.
Q: Should I notify TFS if I transfer my registration number to a cherished plate?
A: Yes, it is a contractual requirement to advise us that you intend to change the registration number of your vehicle, you should also forward a copy of the V5 documentation to the Customer Care team.
Q: What should I do if my vehicle is stolen or become a total loss?
A: You should notify your insurers that any insurance money due must be paid directly to Toyota Financial Services. Contact the Customer Care team with your insurance details and we can liaise with your insurers, on your behalf to arrange for the settlement of the finance agreement.
Q: If I have protected my payments by taking out Payment Protector or Guaranteed Asset Protection insurance and need to make a claim, what should I do?
A: You should contact the insurers who will send you a claim form. This form has to be sent back to the insurers directly, they will assess your claim and will let you know if your claim has been successful. Payment Protector insurers can be contacted on 0870 333 0137, and GAP insurers can be contacted on 01454 616000
Q: Do I need to notify you if I am travelling abroad with my vehicle?
A: If you plan to take your vehicle outside of the European Union for more than 28 days, refer to the terms and conditions of your finance agreement. For any trip abroad with your vehicle you should ensure you have adequate break-down insurance.
Q: I have a Personal Contract Purchase Drive Plan and want to keep my vehicle but cannot afford to pay the full final payment in one go. Can I refinance this?
A: In most instances this should be no problem. We recommend that you contact your Toyota Centre who will be able to assist you with this.
Q: How will you use my personal information?
A: In accordance with the Data Protection Act 1998, your Toyota Centre should have explained Toyota Financial Service's policy regarding the use of your personal information to you. If this is not the case please refer to your agreement or contact our Customer Care team who will be happy to explain this to you.
Q: What should I do if I have a complaint?
A: We aim to provide you with the highest standards of service, however, there may be an occasion when you feel you have cause for complaint. If so, our staff will do all they can to resolve the problem and ensure that you receive a quick and fair response to any complaints you may have. Complaints should be directed to our Customer Care department.
Q: What should I do if I am having difficulty making my payments?
A: You must contact us immediately to discuss this, if you do miss payments without prior agreement from ourselves additional charges may be added to your overall balance.
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